Each item is made to order for every customer - and as such, we cannot accept general returns for items. This includes:
- Change of mind
- Items ordered in error (including wrong size, quantity, design, or variant selected)
- Exchanges for alternative design, product or size
- Not as expected items
- Unwanted items
If there's a verifiable defect or quality concern, please contact us at firstname.lastname@example.org and we will replace the item where possible.
Only if a replacement is not possible will we be able to refund the order.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a replacement or refund.
NO REFUNDS FOR STOLEN ITEMS. Once there is a tracking number, liability passes on to the carrier service.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.